Terms & Conditions

This website is operated by Atelier Minori. Throughout the site, the terms “we”, “us” and “our” refer to Atelier Minori. Atelier Minori offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or placing an order with us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, and contributors of content.

In short: you build your order on this website and submit it as a request. We look at every request and reply to accept it or decline it. A contract between us is formed only when we accept. You pay in person when you collect — never through this website.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that the information you send us may be transferred over various networks, and changed to conform and adapt to the technical requirements of connecting networks or devices.

We do not take card payments through this website, and we will never ask you for card, bank or payment details by email, WhatsApp, telephone or any other channel. If you receive a message that appears to come from us asking for those details, it is not from us — please tell us straight away.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

You place an order by adding items to your cart on this website, choosing a collection date, and submitting it. You can order with an account or as a guest. A phone number is required either way. An email address is optional for guests, but without one we cannot send you order updates and will have to reach you by phone or WhatsApp instead.

Before you can submit, you must confirm that you have read the allergen information for the items in your order, and that you accept these Terms. We record the date and time of both against your order, and they form part of the order record.

Submitting your cart sends us an order request. It is an offer to buy, not a confirmed booking, and by itself it creates no contract between us. Nothing is charged, held or taken at that moment.

We look at every request. We will accept it, or decline it — for example if we are fully booked for your date, if we cannot make what you have asked for safely, or if we cannot fulfil it for any other reason. We may contact you by email or WhatsApp to agree details before we decide.

A contract between us is formed only when we accept your order. You will see the order marked Accepted, and if we have your email address we will confirm by email, setting out your items, your total and your collection date. Until we accept, neither of us owes the other anything: if we decline, you pay nothing and there is nothing further for you to do.

After we accept, we may still contact you by email or WhatsApp about the order, most often to agree your exact collection time. What was agreed at checkout — the items, the price and the collection date — stands unless we both agree a change in writing.

Every order is given a number in the form AM-260815-0001. Please quote it whenever you contact us about that order.

We reserve the right to refuse or cancel any order, and to limit the quantities we make available to any person, household or address. If we cancel an order we have already accepted, we will tell you why and you will pay nothing — see our Returns Policy for what happens to any Minori Points or gift card balance you used.

If you order as a guest, we identify you by your phone number and you will not have an order history page on this site. The emails we send you are your record of the order, so please keep them.

Prices are shown in pounds sterling on each product page and in your cart, and are the total for the items you have chosen. We do not add delivery, service or booking charges.

When you submit an order, we work out every total ourselves from our own catalogue rather than taking the figures from your browser. If anything on your screen was out of date, the figures in our acceptance are the ones that count, and we will tell you if they differ from what you expected.

Prices for our products are subject to change at any time before you submit an order, and we may start or end a discount campaign at any time. Once we have accepted your order, the price we accepted is fixed and we will not change it.

Where more than one discount could apply to an item, discounts do not stack — you get the best single one.

Minori Points and gift card balance are applied at checkout and reduce the amount you pay on collection. See Sections 9 and 10.

You pay when you collect your order. Payment is in cash on collection, unless we have agreed something else with you in writing. We do not take payment through this website.

We reserve the right at any time to modify or discontinue the Service, or any part or content of it, without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service — but this does not affect an order we have already accepted.

Everything is collected in person from 22A Shaftesbury Avenue, New Barnet, Barnet EN5 5JA. We do not deliver.

Orders need a minimum amount of notice, because everything is made fresh to order and we hold no stock. The notice we currently need is two days, and the date picker in your cart will not let you choose a date earlier than that. We may change this period at any time; the cart always shows the current one.

You choose a collection date at checkout. The exact time is agreed with you afterwards, and we confirm it when we mark your order Ready to Pickup — you will see it on your order page and in the email we send you.

Please collect within the window we agree with you. If you cannot, tell us as early as you can and we will try to rearrange. Our Returns Policy explains what happens to an order that is not collected.

Once you have collected your order, responsibility for storing and transporting it safely passes to you.

Everything we sell is freshly baked, perishable, and prepared to order. For that reason the 14-day cooling-off period that normally applies to distance sales does not apply to our products: they are excluded under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as goods liable to deteriorate rapidly, and as goods made to your specification. You therefore have no 14-day right to cancel an order placed with us, and we tell you so before you order.

Our Returns Policy sets out when an order can be changed or cancelled, what happens if you cancel within 48 hours of your collection time, what happens if an order is not collected, and what we will do if something is wrong with what you receive. It forms part of these Terms.

Nothing in these Terms or in that policy affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 if what we supply is faulty, unfit for purpose, or not as described.

Our food is prepared in a domestic kitchen where nuts, peanuts, gluten, dairy, eggs, sesame, soya and other allergens are handled. We take care to avoid cross-contamination, but we cannot guarantee that any item is free from any allergen.

We list the fourteen UK-regulated allergens for every item on its product page and on our Allergen Information page. You must confirm you have read that information before you can submit an order, and we record the confirmation against the order.

The allergens recorded against your order are a snapshot of what we told you at the time you ordered. If we later change a recipe, the record of your order does not change — it shows what you were told when you placed it.

If you record your allergies on your account, we will warn you on any product page or cart line that contains one. That warning is a help, not a guarantee, and it does not replace the ingredient information or a conversation with us.

If you or anyone eating your order has a food allergy or intolerance, please tell us before you order. We will give you full ingredient information, and if we cannot make something safely for you we will say so plainly.

You can order as a guest. An account is optional, and lets you save your details, see your order history, record your allergies, earn Minori Points and hold gift cards.

You may create an account with an email address and password, or sign in with Google. If you sign in with Google, Google confirms your email address to us; we never see your Google password.

You are responsible for keeping your password confidential and for everything done through your account. Tell us straight away if you think someone else has access to it.

Accounts are personal to one person. We may merge duplicate accounts belonging to the same person, and we may suspend or close an account that is used in breach of these Terms, that is used fraudulently, or that abuses Minori Points, gift cards or discount campaigns.

You can ask us to close your account at any time. Closing it does not erase the record of orders you have placed — we are required to keep those, as explained in our Privacy Policy — and any unspent Minori Points are lost when the account closes.

Minori Points (MP) are a loyalty reward. They are not money, have no cash value, and cannot be bought, sold, transferred between accounts, or exchanged for cash.

Points are awarded on a tiered scale shown in your cart, calculated on what you actually pay after any discount. They are added to your balance when the order is marked Completed — not when it is placed. Until then, your cart and your confirmation email describe them as pending.

You need an account to see or spend points. Points on an order placed as a guest are recorded against your customer record, and if you later create an account using the same email address you gave at checkout, that record comes with you — history and points alike. Points cannot be spent while ordering as a guest.

Points are spent at 1 MP = 1 penny. Each redemption must be at least 100 MP, every time and not only the first, and a redemption can never exceed the order total. Any remaining balance below 100 MP stays on your account until you earn your way back up to it.

If an order is cancelled after you redeemed points against it, we return those points to your balance.

We may change the earning scale, the minimum redemption, or the value of a point, and we may pause the scheme temporarily. Changes apply from the moment we make them and do not retroactively alter points already awarded. Your balance is unaffected while the scheme is paused. If we withdraw the scheme altogether, we will give you reasonable notice and a fair period in which to spend what you have.

We may correct a balance that is wrong. If points were awarded in error, or relate to an order that is later cancelled or refunded, we will adjust your balance to what it should have been and tell you why.

Where we have reasonable grounds to believe that points on an account have been earned or spent abusively or fraudulently — for example through orders placed with no intention of collecting them, through duplicate accounts, or by exploiting a mistake in our pricing or in the scheme itself — we may suspend earning or spending on that account, or adjust or remove the points concerned.

If we do that, we will tell you what we have done and why, and you can ask us to look at it again. If we got it wrong, we will put your balance back. We will do no more than the situation reasonably calls for, and we will not touch points you earned legitimately on orders you actually collected and paid for.

Every movement in and out of your balance is recorded, and you can see the recent history on your account page. If a figure ever looks wrong, ask us and we will explain it.

Minori Gift Cards are digital cards in £10, £20, £50 and £100. Each has a code and a balance, and the balance can be spent across several orders — a £50 card used on a £32 order leaves £18 for next time.

Cards are currently obtained in two ways: bought with Minori Points at 1000 MP = £10, or issued by us. We do not currently sell gift cards for money.

A gift card code is a bearer token. Treat it like cash: anyone who has the code can add it to their account. We cannot replace a code that is lost, shared, forwarded or intercepted, and we cannot tell you who claimed one.

To use a card you need an account, and the card must be on your profile — either because you bought it, or because you added it with the code.

The first person to redeem a card owns it from that moment. Once any amount has been spent, the card is locked to that account permanently and cannot be transferred, re-sent, or used by anyone else, even if a balance remains. An unused card can still be passed on freely.

Gift cards cannot be exchanged for cash and are not refundable. If an order is cancelled after a card was used against it, we return that amount to the card.

Where a card carries an expiry date, it is shown with the card on your account.

We may deactivate a gift card, and we may suspend the use of gift cards on an account, where we have reasonable grounds to believe that a card has been obtained or used fraudulently or in breach of these Terms — for example a code taken from someone else, or a card created through a mistake in our systems. We will tell you what we have done and why, and you can ask us to look at it again. If we got it wrong, we will reinstate the card and its balance.

Because gift cards are currently obtained with Minori Points or issued by us, and are not sold for money, deactivating one does not take money you have paid from you. If we begin selling gift cards for money, we will only deactivate a card bought that way where it was obtained fraudulently or issued in error, and we will update these Terms before that change takes effect.

Our products are made fresh to order in small batches. Quantities are limited by what we can make for a given date, and everything is subject to availability at the time we review your order.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your screen's display of any colour will be accurate, and small variations in appearance are normal in handmade baking.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that any errors in the Service will be corrected. This does not affect your rights if what we supply is not of satisfactory quality, not fit for purpose, or not as described — see our Returns Policy.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities ordered per person, per household or per order. These restrictions may include orders placed under the same account, the same phone number, or the same address. In the event that we make a change to or cancel an order, we may attempt to notify you using the email address or phone number given at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers or resellers.

You agree to provide current, complete and accurate information when you order and when you create an account, and to keep it up to date, so that we can prepare your order and contact you about it. An order with contact details we cannot reach is an order we may have to cancel.

For more detail on cancellations and refunds, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

Reviews left about an order or a product are moderated before they appear, and are published with a display name rather than your full contact details. We may decline to publish, or later remove, a review that is abusive, misleading, defamatory, or not about an order actually placed with us. We do not edit the substance of a review to make it more favourable.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through this website — when you create an account, place an order, or contact us — is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or decline orders if any information in the Service is inaccurate at any time without prior notice, including after you have submitted your order request.

If we find an error in the price of something you have ordered before we accept it, we will tell you and let you decide whether to go ahead at the correct price or withdraw the order. If we have already accepted your order at a price that was obviously wrong, we will contact you before doing anything further, and you may cancel with nothing to pay.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service should be taken to indicate that all information in the Service has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information, including placing orders you do not intend to collect; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) to obtain, guess or test gift card codes you have not been given, or to abuse Minori Points, gift cards or discount campaigns; (k) for any obscene or immoral purpose; or (l) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of your statutory rights as a consumer, or for any other liability which cannot lawfully be limited or excluded. This includes, in particular, our obligations relating to the safety, quality and description of the food we supply.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time the contract was made both you and we knew it might happen.

Subject to the first paragraph of this section, our total liability to you in connection with any order is limited to the price of that order.

Our products are supplied for domestic and private use. If you use them for any commercial purpose, or resell them, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

While we take care to describe our products accurately, small variations in appearance are normal in handmade baking. We do not guarantee that the website will always be available or free from errors, and we may change or withdraw any part of it at any time. If the website is unavailable when you want to order, please email or message us.

If something is wrong with an order, please see our Returns Policy, which explains what we will do and sets out your statutory rights in full.

If you use this website in any of the ways prohibited in Section 18, and a third party brings a claim against us as a direct result, you agree to reimburse us for the losses and reasonable costs we incur because of it.

This section applies only to deliberate misuse of the website. It does not apply to anything arising from an order you place with us, and it does not affect your rights as a consumer.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, by closing your account, or when you cease using our site. Terminating does not affect an order we have already accepted, which remains governed by these Terms.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service — including our Returns Policy, our Privacy Policy and our Allergen Information page — constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service, and any dispute or claim arising out of them, are governed by the law of England and Wales.

You and we both agree that the courts of England and Wales have exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country you live in.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

The version that applies to an order is the version you accepted when you submitted it.

Questions about the Terms of Service should be sent to us at info@atelierminori.co.uk, or by WhatsApp on 07778 861258.

Atelier Minori, 22A Shaftesbury Avenue, New Barnet, Barnet EN5 5JA, United Kingdom.